Frequently asked questions
Straight answers.
Do I need a special number?
You need a number that is not already used in the WhatsApp or WhatsApp Business app. If it is, delete it from the app first. It then moves to the official WhatsApp Business API.
Do I own my number?
Yes. It is registered in your own Meta Business account, not ours. You can remove Tchatika’s access whenever you want.
How does connecting work?
An official Meta window opens. You log in to Facebook, choose or create your business account, then confirm a code received by SMS or call. During launch, our team guides you.
How does the customer pay?
The bot sends a NotchPay payment link with the order. The customer pays by MTN MoMo, Orange Money or card. The money lands in your NotchPay account.
Can the bot get it wrong?
Menus, catalogue and orders follow fixed rules. The AI, if you turn it on, only answers from your information. When it does not know, it offers a human.
Can I send promotions to all my contacts?
Only to those who agreed to receive your offers. That is a WhatsApp rule: without consent, your number may be blocked. Tchatika records consent and honours STOP.
What is the 24-hour window?
When a customer writes to you, you can reply freely for 24 hours. After that, WhatsApp only accepts an approved template. Tchatika shows where each conversation stands.
How much does it cost?
The trial is free for 14 days. Then Starter is 9,900 XAF (€15 / $16) a month, Pro 24,900 XAF (€39 / $42) and Business 59,900 XAF (€89 / $96). Yearly, you pay for 10 months. Details are on the Pricing page.
Who is behind Tchatika?
Tchatika is a service by Nemaleu Holdings LLC, a company registered in Wyoming (USA). To reach us: [email protected].
Your customers already write on WhatsApp. Answer them, even at night.
14 days free, no card. You keep your number and your Meta account.
Aba market, Nigeria. Photo: Temple Maduoma, Pexels.